Privacy Policy
Effective Date: July 29, 2026Zapo Technologies ("Zapo," "we," "us," or "our") is dedicated to protecting your personal information and maintaining your trust. This Privacy Policy details how we collect, process, and safeguard data across our customer and professional mobile applications.
1. Information We Collect
To facilitate service bookings and account operations, we collect:
- Account Information: Name, phone number, email address, and profile details provided during registration.
- Location Data: Geolocation information to connect customers with nearby service providers and facilitate navigation during active bookings.
- KYC Documents (For Professionals): Government-issued ID, professional certifications, and bank account details for verification and payout processing.
- Payment Information: Transaction metadata. Full credit card data is securely handled by PCI-DSS compliant third-party payment gateways.
2. How We Use Your Data
Your data is strictly used to operate the Zapo marketplace platform, including:
- Dispatching independent professionals to customer locations.
- Processing secure payments, commissions, and direct payouts.
- Ensuring platform security, fraud prevention, and community safety.
- Sending critical transactional updates and order confirmations.
3. Data Sharing & Third Parties
We do not sell your personal data. We share necessary service details (such as address and phone number) strictly between assigned customers and service professionals to enable task fulfillment.
4. Data Retention & Account Deletion
We retain your personal information as long as your account remains active. You may request full account and data deletion at any time by visiting our Account Deletion Page or contacting support@zapoapp.com.
5. Contact Us
For questions regarding this policy, contact our Data Protection Officer at:
Email: legal@zapoapp.com | Website: https://zapoapp.com