Customer Terms & Conditions

Effective Date: July 29, 2026

1. The Zapo Platform

Zapo operates as a technology platform connecting consumers with independent third-party service providers ("Zapo Professionals"). Zapo does not directly perform home services, and Professionals are independent contractors, not employees of Zapo.

2. Bookings & Payments

• Digital Payments: All service payments must be processed through the Zapo mobile application.
• No Direct Cash Transactions: Arranging side payments or private work outside the platform is strictly prohibited and voids all customer safety guarantees.
• Cancellations: Cancellations made shortly before a scheduled appointment time may incur a fee to compensate the assigned Professional.

3. Safety & Conduct

Customers must provide a safe, hazard-free environment for Professionals to perform services. Harassment or unsafe conditions will result in immediate account termination.

4. Limitation of Liability

While Zapo verifies Professional identity, Zapo is an intermediary and is not liable for property damages or disputes arising during service delivery. Zapo provides support mediation for all reported issues.